Frequently asked questions
Shopping at KINTO Europe
- Q. I have not received an order confirmation e-mail.
- Q. Can I change / cancel my order?
- Q. Can you issue a formal receipt / invoice?
- Q. The item I want is out of stock. How will I know when it is back in stock?
- Q. Is it possible to order less quantities of an item than the set they are sold in?
- Q. Do you offer gift wrapping?
About Our Products
- Q. Do you sell replacement parts?
- Q. Are your products BPA-free?
- Q. What is meant by 'Product size and shape varies in each item due to the manufacturing process' that is mentioned on the product pages of porcelain KINTO products?
- Q. What is the capacity of KINTO products?
- Q. The color of the product mentioned on the webshop does not match what I imagined.
- Q. Two of the same product do not look identical, is this a flaw?
Product Care & Maintenance
Tumblers / Bottles
Stainless Steel Tumblers
- Q. I dropped the tumbler and dented it. Is it okay to use it as it is?
- Q. Can the lids of different types of tumblers be interchanged?
- Q. What drinks are suitable for my vacuum insulated tumbler?
- Q. There is a sound coming from the inside of my tumbler when I shake it.
- Q. The liquid in my tumbler does not stay hot/cold for long.
- Q. How can I clean my tumbler?
DAY OFF TUMBLER
TO GO TUMBLER
TO GO BOTTLE
- Q. The lid of the UNITEA one touch teapot is loose and falls off when pouring.
- Q. The lid of the UNITEA one-touch teapot is so tight that the silicone ring rolls up when I place the lid on the teapot.
- Q. Can I put teapots other than the UNITEA teapot on the UNITEA tea warmer?
- Q. Which tea light can be used for the tea warmer?
One Touch Teapot
Coffeeware / Kettles
Carafes / Jugs
Mugs / Cups / Glasses
- Q. Can I stir-fry?
- Q. Can I use a rice cooker on an induction cooktop?
- Q. Can I cook rice with an KAKOMI IH donabe?
- Q. The IH cooker does not respond properly.
- Q. There is something like a white spot on the back of the black steamer. Is it defective?
- Q. Please tell me how to remove the scorching left in the bottom after use.
Trays / Coasters
For more questions, please contact us via the contact form.
For business inquires, please click on the link below.