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Customer Service
Help Center
Frequently asked questions
Shopping at KINTO Europe
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Orders
- Q. Can I change or cancel my order?
- Q. I haven't received an order confirmation e-mail. What should I do?
- Q. Can you issue a formal receipt or invoice?
- Q. Can I order fewer items than the set quantity?
- Q. The item I want is out of stock. How will I know when it is back in stock?
- Q. Do you offer gift wrapping?
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Shipping
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Payment
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Returns & Warranty
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Gift Cards
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Other
About Our Products
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General
- Q. Do you sell replacement parts?
- Q. Are your products BPA-free?
- Q. What does "capacity" on the product page mean?
- Q. What does "Product size and shape vary in each item" on the product pages of porcelain items mean?
- Q. Two of the same product do not look identical. Is this a defect?
- Q. The color of the product mentioned on the webshop does not match the actual product.
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Specific Products
Product Care & Maintenance
Tumblers / Bottles
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Stainless Steel Tumblers
- Q. I dropped my tumbler and dented it. Is it okay to keep using it?
- Q. Can I replace the lid of my tumbler with a lid from another collection?
- Q. What drinks can I use with my vacuum-insulated tumbler?
- Q. When I shake my tumbler, I hear a strange sound inside. Is this normal?
- Q. The liquid in my tumbler doesn’t stay hot or cold for very long. What could be the reason?
- Q. How should I clean my tumbler?
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Plastic Tumblers
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TRAVEL TUMBLER
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DAY OFF TUMBLER
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TO GO TUMBLER
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PLAY TUMBLER
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ACTIVE TUMBLER
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WORKOUT BOTTLE
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TO GO BOTTLE
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WATER BOTTLE
Teaware
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General
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UNITEA
- Q. The lid of the UNITEA One Touch Teapot is loose and falls off when pouring. Is this normal?
- Q. The lid of the UNITEA One-Touch Teapot is too tight, and the silicone ring rolls up when I put the lid on. What should I do?
- Q. Can I use teapots other than the UNITEA teapot with the UNITEA tea warmer?
- Q. Which tea lights can I use with UNTEA Tea Warmer?
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One Touch Teapot
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CAST
Coffeeware / Kettles
Carafes / Jugs
Mugs / Cups / Glasses
Tableware
Cookware
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KAKOMI
- Q. Can I stir-fry?
- Q. Can I use a rice cooker on an induction cooktop?
- Q. Can I cook rice with an KAKOMI IH donabe?
- Q. The IH cooker does not respond properly.
- Q. There is something like a white spot on the back of the black steamer. Is it defective?
- Q. Please tell me how to remove the scorching left in the bottom after use.
Trays / Coasters
Interior
For more questions, please contact us via the contact form.
For business inquires, please click on the link below.