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  1. Help Center
  2. About Our Products
  3. General
General
  • Q. Do you sell replacement parts?
  • Q. Are your products BPA-free?
  • Q. What does "capacity" on the product page mean?
  • Q. What does "Product size and shape vary in each item" on the product pages of porcelain items mean?
  • Q. Two of the same product do not look identical. Is this a defect?
  • Q. The color of the product mentioned on the webshop does not match the actual product.

Q. Two of the same product do not look identical. Is this a defect?

Slight differences in shape, color, and texture can occur due to the natural materials and manufacturing process used.

We define these variations as unique characters rather than defects.

Related articles

  • The color of the product mentioned on the webshop does not match the actual product.
  • When will my order be shipped / delivered?
  • How do I care for plastic items?
  • How do I care for stainless steel items?
  • How do I care for porcelain items?

For more questions, please contact us via the contact form.

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