Please try the following steps:
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Fill the teapot with hot water and place the lid on. The heat will soften the silicone ring, helping it to fit properly.
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When closing the lid, tilt it slightly and close it slowly. Pressing the lid straight down can cause the silicone ring to roll up, even with a properly functioning product.
If the silicone ring remains too tight after trying these steps, please contact us through the contact form.