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  1. Help Center
  2. Teaware

Teaware

General

  • Q. Can glass teapots be heated on direct fire?
  • Q. Why does my teapot drip every time I pour from it?
  • Q. The strainer and mesh are discolored.
  • Q. My glass jug or teapot has cracked.
  • Q. There are air bubbles in the glass jug or cup. Is this a defective product?

UNITEA

  • Q. The lid of the UNITEA one touch teapot is loose and falls off when pouring.
  • Q. The lid of the UNITEA one-touch teapot is so tight that the silicone ring rolls up when I place the lid on the teapot.
  • Q. Can I put teapots other than the UNITEA teapot on the UNITEA tea warmer?
  • Q. Which tea light can be used for the tea warmer?

One Touch Teapot

  • Q. The mesh of the strainer is discolored.

CAST

  • Q. The mesh of the strainer is discolored.
  • Q. Why does my teapot drip every time I pour from it?
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